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Refund Policy for HWIDE.CoM
At Hwide.com, we strive to provide high-quality digital assets, stock footage, video editing services, and ready-made short videos for social media. However, we understand that there might be instances where a customer needs to request a refund. This Refund Policy outlines the conditions under which we process refund requests to ensure a fair and satisfactory experience for all our customers.
- Eligibility for Refund: 1.1 Digital Assets (Premiere Pro and After Effects Templates): Refunds will be considered for the following cases: – Technical issues preventing the customer from accessing or using the asset. – Significant errors or discrepancies between the advertised features and the delivered product. 1.2 Stock Footages and Ready-Made Short Videos: – Refunds will be considered if there are technical issues with the download or playback of the file. – Incompatibility issues that prevent the customer from using the stock footage or short video as intended.
- Ineligibility for Refund: Refunds will not be provided in the following circumstances:
- The customer has changed their mind or no longer requires the product or service.
- The customer has accidentally purchased the wrong item.
- The customer does not possess the necessary software or skills to utilize the digital assets properly. We recommend reviewing the item’s specifications before purchase.
- The customer has violated the licensing agreement or terms of use for the digital assets.
- Refund Process: 3.1 Customers must submit a refund request within 14 days of the original purchase date. 3.2 To request a refund, customers should contact our support team at [insert email address] and provide the following information: – Order number – Description of the issue or reason for the refund request – Supporting evidence (if applicable) such as screenshots or error messages 3.3 Our support team will review the request and respond within 3 business days. 3.4 If the refund is approved, the customer will receive the refund amount through the original payment method within 7 business days.
- Video Editing Services: 4.1 Refunds for video editing services will be considered on a case-by-case basis. 4.2 If the customer is dissatisfied with the final product, they should contact our support team immediately to discuss their concerns. 4.3 Refunds will not be provided for completed and delivered video editing projects unless there are significant issues with the delivered product.
- License Termination: 5.1 Upon receiving a refund, the customer’s license to use the refunded digital assets will be terminated. 5.2 Continued use of the assets after a refund has been issued may result in legal action.
- Revisions and Updates: We reserve the right to update and revise this refund policy at any time. Customers will be notified of any changes on our website.
Please note that this Refund Policy is subject to HWIDE.CoM’s Terms and Conditions. For any questions or concerns related to this policy or our products and services, please contact our support team at support@hwide.com.